Exchanges need to ensure complaints are resolved within 15 days: Sebi

Markets regulator Sebi on Friday said stock exchanges will have to ensure that investor grievances are resolved within 15 working days afterreceiving such complaints.
The move is aimed at strengthening the investor grievance redressal mechanism, the Securities and Exchange Board of India (Sebi) said in a circular.
The regulator also said that Investor Grievance Redressal Committee (IGRC)would not dispose the complaint citing lack of information and complexity of the case.
Besides, expenses of IGRC will be borne by the respective stock exchange and no fees would be charged to the complainant, Sebi said.
“Stock exchange shall ensure that the investor complaints shall be resolved within 15 working days from the date of receipt of the complaint,” Sebi said.
Aditional information, if any, required from the complainant, would be sought within seven working days from the date of receipt of the complaint.
Further, exchanges will have to maintain a record of all the complaints addressedwi